Terms & Conditions

These Terms and Conditions apply to all products and services provided by Dragonfly Landscape Supply.

Credit Terms

Credit terms are available only to commercial accounts approved by Dragonfly Landscape Supply management.
Retail and non-approved clients must pay in full before any product is picked up, loaded, or delivered.

Taxes & Invoicing

Federal and provincial taxes will be applied to invoices where applicable.
Any concerns regarding an invoice must be reported within 5 business days.
Product concerns must be raised on the day of pickup or delivery.

Payment Upon Delivery

Drivers will unload once payment has been received and order has been paid in full.
The client must sign the invoice, and the driver must return with both the signed invoice and payment.
If the client is absent and payment is unavailable, the driver will return the material to our site, and a delivery fee will be charged.
A second delivery attempt will incur an additional delivery fee.

Custom & Large Volume Orders

We offer custom sourcing for specific landscape items upon request.
Large volume orders are subject to custom pricing, and we strive to provide bulk pricing options for projects.
Custom & large orders require 50% deposit or may require payment in full.

Return & Refund Policy

Returns must be in their original, unused condition within 7 days of purchase.
Returns are subject to management discretion and require an original receipt for a refund via the original payment method. Without a receipt, in-store credit may be offered at management’s discretion.
Customers are responsible for returning products. Any pickup request will incur standard delivery fees and be subject to truck availability.
No refunds or returns on bulk products (soil, mulch, aggregate, decorative stone) or natural stone.
No returns on clearance, sale, custom orders, damaged items, discontinued stock, or cut/damaged stone.
Home Accent/Gift Shop items must be in unused condition with an original receipt within 7 days for a refund or in-store credit.
Returns must be for items originally purchased from Dragonfly Landscape Supply.

Pickup & Loading Policy

All products must be loaded by Dragonfly Landscape Supply staff using company equipment.
Only Dragonfly staff may operate loading equipment.
Staff reserve the right to refuse loading any product or vehicle.
Customers must remain in their vehicles in designated loading areas.
Children and pets must be accompanied by an adult at all times.
Vehicle condition (e.g., tires, lights, suspension) is the owner’s responsibility. Staff will provide product weight estimates, but the final responsibility for payload limits rests with the vehicle owner.

Delivery Policy

Dragonfly Landscape Supply drivers have the sole discretion to determine whether a delivery location is safe and accessible for unloading. If a site is deemed unsafe or unreachable, the driver reserves the right to refuse delivery.
Dragonfly Landscape Supply is not responsible for any damages that may occur during the delivery and unloading of the product on the customer's property or job site.
Products will be placed on a reasonable hard surface (e.g., driveways, walkways). Customers should take precautions with new driveways.
Customers are responsible for towing fees or damages resulting from delivery.
Delivery vehicles require space for dumping (e.g., free from low-hanging tree limbs, hydro wires, adjacent structures).
Colour-enhanced mulch may stain light-colored surfaces.
If no site map or directions are provided, placement is at Dragonfly’s discretion, and someone must be present to accept the delivery unless prior arrangements are made.
Product colour and texture may vary from website images; customers should review products before unloading.
Delivery times are approximate, starting anytime after 7 AM on the scheduled date. Delivery dates may change without notice.
Any product returns are the responsibility of the purchaser.
Non-stock or custom-ordered items are non-returnable.
Damaged products must be reported on the same business day.
Unfulfilled orders due to customer circumstances will be subject to restocking and/or delivery fees.
Orders must be canceled at least 24 hours before the scheduled delivery.

Warranty

We supply the highest available grade of materials, with each manufacturer's warranty applying where applicable.
Customers should report quality concerns immediately, and we will do our best to address them.

Pricing & Estimating Policy

Prices are subject to change without notice.
Customers should review estimates and confirm measurements before ordering.

Terms & Conditions

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